Shirley,

The other day, I was having trouble with the camera. I called Jeff and he did his best to diagnose the problem over the phone, but we discovered that I had no choice but to send the camera into him. I air freighted the item there and sent him an email letting him know that I was in kind of a panic to get it back. I am sure most of your customers are in the same situation. As soon as the item arrived to Jeff, he fixed it and had it on the way back to me.

When I get service like that, it makes being in business so much easier. Please give him a pat on the back for me. I look forward to doing more business with your company.

• Lionel Olynick
• Infrastructure in Saskatoon, Saskatchewan, Canada

Steve,

I just wanted to write you a quick note. Your man Roger Lewis really did a great job with our training today. He is very knowledgeable and has an easy style that works well with our folks. Just what I had hoped for – good training for our less experienced employees and great tips for our more experienced ones. Well done and Thank You!

• Andreas W. Eddy

• Public Utilities Superintendent